Shipping Policy

1. Company & Contact Details
Store Name: Shinekindness
Registered Owner: Kevin Gaviria
Address: 372 W Scott Ave, Rahway, NJ 07065, United States
Customer Support:

  • Email: [email protected]

  • Phone: +1 (701) 773-3531

  • Hours: 9:00 AM–6:30 PM Eastern Time (GMT-05:00), Monday–Friday

2. Carriers & Order Processing

  • We partner with USPS, DHL, EMS, and local postal services.

  • Orders are queued for shipment as soon as payment is confirmed.

3. Business Days & Holidays

  • Processing Days: Monday–Friday, Eastern Time.

  • Observed U.S. Postal Holidays (2025):

    • New Year’s Day (Jan 1)

    • Presidents’ Day (Feb 17)

    • Memorial Day (May 26)

    • Independence Day (Jul 4)

    • Labor Day (Sep 1)

    • Thanksgiving Day (Nov 27)

    • Christmas Day (Dec 25)

4. Order Cut-Off Time

  • Daily Cut-Off: 5:00 PM Eastern Time (GMT-05:00).

  • Orders placed after 5:00 PM ET, or on weekends/holidays, will be processed on the next business day.

5. Delivery Estimate & Fees
Delivery times vary by service level and destination. All estimates are business days and cannot be guaranteed.

Service Type Handling Time Transit Time Fee Fulfillment Window
Standard 1–7 business days 14–21 business days $4.99 Mon–Fri (ET)
Fast 1–2 business days 10–15 business days $14.99 Mon–Fri (ET)

Note:

  • Delivery Time = Handling Time + Transit Time

  • You’ll receive a tracking number via email once your package ships. Check your spam folder if you don’t see it.

  • For customized or personalized items, please allow additional design time based on request complexity.

6. Geographic Restrictions
We currently do not ship to:

  • Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands

  • APO/FPO/DPO addresses

  • International destinations outside the continental United States

7. Order Tracking

  1. After placing your order, you’ll get an order confirmation email.

  2. Within 1–2 business days (processing), you’ll receive a shipment notification with your tracking link.

  3. Allow 3–7 days for the carrier to scan your parcel into their system—until then, tracking may show “pending.”

  4. If your order exceeds the estimated delivery window, please Contact Us for assistance.

8. Address Accuracy & Re-Shipping

  • Please double-check your shipping address at checkout.

  • Incorrect or incomplete addresses can delay delivery or return shipments to our carriers’ warehouses.

  • Returned packages due to address errors incur a re-shipping fee.

  • We are not responsible for parcels forwarded or redirected at the request of the recipient once they leave our warehouse.

9. Need Help?
We strive for swift, secure delivery and an exceptional shopping experience. If you have any questions or concerns about your order, just reach out:

Your satisfaction is our top priority—thank you for choosing Shinekindness!