Returns Policy

Owner & Contact Details
Store: Shinekindness
Proprietor: Kevin Gaviria
Warehouse Address: 372 W Scott Ave, Rahway, NJ 07065, USA
Email: [email protected]
Phone: +1 (701) 773-3531
Support Hours: 9:00 AM–6:30 PM EST (GMT-05:00), Monday–Friday

1. Eligibility & Timeframe

  • You may initiate a return within 180 days of the delivery date of your order.

  • To start the process, please visit our Contact Us page and provide:

    1. Your full name as it appears on the order

    2. Order number

    3. A clear description of the issue

    4. Photographs showing the defect or damage

    5. Whether you’d prefer a replacement or a refund

Note: Returns due to buyer error (e.g., typos in personalization, wrong image uploads, or ordering mistakes) are not covered. Please double-check all customization details before completing your purchase.

2. Return Condition Requirements

To qualify, items must be:

  • Unworn and unwashed

  • In original condition with tags attached

  • Accompanied by the original sales receipt or packing slip

3. Return Shipping & Costs

  • Return Shipping Fee: $0.00 (on all damaged, defective, or incorrect items)

  • Shinekindness offers free return shipping for eligible products.

4. How to Return Your Item

  1. Contact Support: Email [email protected] from June 7, 2025 onward to request your return authorization and shipping address.

  2. Prepare Your Package:

    • Include the printout of your purchase confirmation (order number clearly visible).

    • Pack all items securely in their original packaging.

  3. Ship the Package:

    • Use USPS, DHL, EMS, or your local courier.

    • Send to the address provided by our support team.

    • Retain your tracking number—email it to us once the package is en route.

  4. Confirmation & Resolution:

    • We’ll email you when your return arrives at our warehouse.

    • Within 5 business days of receipt, you’ll get a follow-up confirming refund approval or instructions for replacement shipment.

5. Refunds & Replacements

  • Refunds will be issued via the original payment method within 7–10 business days of approval.

  • Replacements are shipped at no additional cost and follow the same delivery estimates as new orders (see our Shipping Policy for details).

6. Need Assistance?

If you have any questions about your return, or if something isn’t clear, please don’t hesitate to reach out:

Your satisfaction is our priority. We’re here to ensure your Shinekindness experience is smooth and pleasant!