Privacy Policy

Last Updated: June 7, 2025

Shinekindness (“we,” “us,” or “our”) is committed to safeguarding the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”

1. Collected Data

We gather the following categories of personal data:

  • Identifiers: Name, email address, postal address, phone number

  • Credentials: Username, password, order history

  • Payment Details: Credit/debit card info (handled securely by our processor)

  • Technical Data: IP address, browser type, device identifiers, pages visited

  • Communications: Customer service inquiries, reviews, survey responses

2. Data Usage & Processing

Your information is processed for these purposes:

  1. Order Fulfillment: Confirming orders, processing payments, arranging shipments

  2. Customer Support: Responding to your questions via [email protected] or phone

  3. Marketing & Updates: Sending promotions or policy changes (only with your consent)

  4. Site Improvement: Analyzing usage patterns to enhance functionality

  5. Security & Compliance: Fraud detection, legal obligations

We rely on contractual necessity, legitimate interest, and your consent as legal bases.

3. Data Sharing

We may share your data with:

  • Service Providers: Payment gateways, shipping carriers (USPS, DHL, EMS)

  • IT & Hosting Partners: Website hosts, analytics platforms

  • Legal Authorities: Where required by law or to protect our rights

  • Marketing Agencies: Only if you opt in to promotional communications

We do not sell personal information to third parties.

4. Cookies & Tracking

We use cookies, web beacons, and similar technologies to:

  • Remember your site preferences and login status

  • Measure site performance and user engagement

  • Tailor advertising (only after you grant cookie consent)

You can manage cookie settings in your browser; disabling cookies may affect site features.

5. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purpose it was collected for (e.g., order support)

  • Meet legal, tax, or regulatory requirements
    Afterward, data is securely deleted or anonymized.

6. Children’s Privacy

Our services are not intended for anyone under 13 years of age. We do not knowingly collect data from minors. If we learn that we have inadvertently gathered personal information from a child, we will promptly delete it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct inaccuracies

  • Delete or restrict processing

  • Object to marketing uses

  • Port your information to another provider

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Do-Not-Track Controls

Browsers may send “Do Not Track” signals. Currently, we do not honor DNT settings because industry standards for handling these signals are still evolving. You can manage tracking preferences via our cookie banner or your browser settings.

9. U.S.-Specific Rights

If you reside in the United States, you may have additional state-specific rights (e.g., California’s CCPA). These can include:

  • Right to know what personal data we hold

  • Right to opt out of sales (we do not sell data)

  • Right to non-discrimination for exercising your privacy rights

Please contact [email protected] for more details.

10. Policy Updates

We may update this Notice periodically. When we do, the “Last Updated” date at the top will change. We encourage you to review this page regularly for any modifications.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please reach out:

  • Email: [email protected]

  • Phone: +1 (701) 773-3531

  • Address: 1130 Scenic Loop Way, Apt 7207, Knoxville, TN 37932, USA

Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST (GMT-05:00)

12. Accessing & Managing Your Data

To review, update, or delete your personal information:

  1. Log in to your Shinekindness account and navigate to “My Profile.”

  2. Or email [email protected] with “Data Request” in the subject line.

We’ll process your request promptly and inform you of any actions taken.

Thank you for trusting Shinekindness. We value your privacy and strive to keep your information secure.