Cancel/Change Order Policy

Last Updated: June 7, 2025

At Shinekindness, we know that sometimes you might change your mind or spot an error right after checkout. To keep things flexible, here’s how you can cancel or tweak your order:

1. 24-Hour Grace Period

  • Free of Charge: You may cancel or modify your order at no cost within 24 hours of placing it.

  • How to Request: Email us at [email protected] or use the Contact Us form on our website. Please include:

    • Your order number

    • Details of the change (e.g., different size, design update, or full cancellation)

Cut-off Time: Requests received after 24 hours from your order placement will not be honored, as orders enter production immediately afterward.

2. Confirm Your Shipping Address

Before you hit “Place Order,” double-check that your delivery address is:

  • Complete: Street, apartment/suite number, city, state, and ZIP code

  • Accurate: No typos or outdated information

We cannot be held responsible for packages returned due to incorrect addresses. If your order is sent back to us and requires redelivery, you will be responsible for any additional shipping fees.

3. After the 24-Hour Window

  • Once your order moves into the production queue, it’s locked in and cannot be canceled or changed.

  • If you need a replacement or refund later, please review our Return & Refund policies for eligible post-delivery options.

4. Need Help?

Our support team is ready to assist you Monday–Friday, 9:00 AM–6:30 PM EST (GMT-05:00).

Visit the Contact Us page at any time for quick access to our request form. We’re here to make your Shinekindness experience as smooth as possible!